Here at Shady Gifts, we gladly accept returns and exchanges.
Returns
First things first, please send us an email letting us know that you would like to return your item before you do anything else.
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
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- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of Return
Buyers are responsible for return shipping costs, unless the item is faulty. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please retain proof of postage (Royal Mail receipt) in case the item gets lost in the post, we cannot process refunds for returned items that have become lost with no proof of postage.
We are unable to accept unwanted orders that are returned outside of the 30-day timeline.
Refunds
Once we have received the item/s back from you, we will process your return right away. Depending on the payment method you used, the money should be back in your account within a few working days.
Exchanges
If you would like to exchange your item for another one or a different size, please email us to let us know the details. We will post out the replacement item once we have received the original item back.
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
International Orders
If you live outside the UK and your item is faulty or unwanted, then the process is pretty much the same. Please make sure to keep the receipt as proof of postage.
Still got questions?
Email us on [email protected]